Privacy Policy for SMS Communications

Effective Date: 5/1/2025

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B&B Services of Florida, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in connection with our services, including SMS/text messaging.

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1. Information We Collect

We may collect the following personal information when you interact with us:

• Name

• Phone number

• Email address (if provided)

• Any other information you voluntarily submit

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2. Use of Information

Your information is used exclusively for:

• Communicating about service updates, scheduling, or job-related notifications

• Providing customer service or responding to inquiries

• Supporting internal operations

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3. No Data Sharing or Marketing Use

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

• We do not transfer or disclose your personal information to any external organizations under any circumstances, including with your consent.

 

4. Data Security Measures

To prevent unauthorized access or sharing of user data, we have implemented the following safeguards:

• Secure data encryption and firewall protection

• Role-based access controls to limit who can view or use personal data

• Staff training on data privacy and handling protocols

• Regular audits and monitoring of data access

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5. SMS Communications

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from B&B Services, from 239-572-0868 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 239-572-0868 or info@b-bsfl.com. Mobile opt-in information is never shared with third parties.

• Opt-In Methods:

  • Customers can opt in to receive SMS messages through the following methods:

    • Verbal consent in person at a job site or during service appointments

    • Verbal consent over the phone during scheduling or support calls

    • Written consent via email by responding affirmatively to our SMS request message

• Opt-Out: You can opt out of receiving messages at any time by replying “STOP.”

• Help: For assistance, reply “HELP” to any message or contact us at info@b-bsfl.com or 239-572-0868.

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6. Your Rights

You may:

• Request access to your personal information

• Ask for corrections or deletion of your data

• Withdraw your consent to receive communications at any time

To exercise these rights, please contact us using the information below.

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7. Updates to This Policy

We reserve the right to update this Privacy Policy. All changes will be posted here with an updated Effective Date.

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8. Contact Us

If you have questions about this policy or our practices, contact:

B&B Services of Florida, LLC
Website: www.b-bsfl.com
Email: info@b-bsfl.com
Phone: 239-572-0868

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